Please don't hesitate to reach out to us with any issues. We’re dedicated to making Den the best couples app and providing you with the best possible experience.
Contact methods
Please send us an email with as much detail as possible about the issue along with your device and operating system version. Feature requests and other non-support inquiries are welcome as well.
Response time
Within 24 hours
We aim to reply to all support requests within 24 hours. If an issue is urgent, please include the word "URGENT" in the subject line of your email.
Honey is our in-app currency which can be earned through completing the daily challenges. Honey can be spent to unlock cute outfits and skins for your bears. Additionally, honey is used to play games and answer questions from certain question packs for non-premium users.
There are 2 options for paying for premium: a monthly and a yearly subscription. The yearly subscription starts with a 7-day free trial so you can try out the app's full functionality before deciding if it's worth it for you.
The yearly payment only has to be made by one of the two people in the partnership, so if one person pays then both people in the partnership will have premium.
The distance widget requires “Always” location access from both users. If you open the app and tap on the distance widget preview, it should take you to a “Distance Widget Setup” page where you can enable location access.
You can also see there whether or not your partner has enabled location access. That page contains detailed instructions on giving Den proper location access.
If you're still unable to get it to work even after following the instructions on this page, please email support@borglabs.us.
Most login issues are network related. If you're having trouble logging in, ensure you have a stable internet connection and try again. Apart from connection issues, any other login issues are usually fixed by closing the app, waiting a few minutes, and trying again.
If this doesn't work, please email support with as much detail as possible about the issue along with your device and operating system version.
This can be done within the app itself. Click on the profile icon in the top right and then click on Settings. Scroll down to the “Danger zone” and you will see options to leave your partnership and delete your account.
After leaving a partnership, there is a grace period of 30 days where you can restore the partnership before partnership data is permanently deleted. Similarly, if you delete your account, data will only be deleted after the account is inactive for 30 days. Deleting an account will delete both user-specific and partnership data.
Yes. As explained above, there is a grace period of 30 days after leaving a partnership before the partnership data is permanently deleted.
If you'd like to restore a partnership during this period, go to Settings and scroll down to “Restore partnership.” Once you tap this, you will be able to see a list of partnerships that you can select to restore from.
Your partner must accept the partnership restoration invitation, which can be found on the home screen below the bears near Daily Activities.